Technical Representative vacancy in Airbus, Malaysia

Airbus Helicopters Malaysia SDN. BHD.

Airbus is a global leader in aeronautics, space and related services. In 2019 it generated revenues of € 70.5 billion and employed a workforce of around 134,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the world’s leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.

Their people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in their work, they draw on each other's expertise and experience to achieve excellence. Their diversity and teamwork culture propel them to accomplish the extraordinary - on the ground, in the sky and in space.

Job Description

Scope of Work

To provide onsite support to help customer maximizing the fleet potential of EC725 AP helicopters. Work scope includes daily technical support for line and base maintenance, logistical management for PBH/RBH/CBH spare and contract terms, configuration management for ASB & SBs, cascading technical info to customer and to collect customer feedback or commercial opportunity to AHM.

Key Responsibilities:

Act as Technical Support interface between the customer and AHG.

Manage customer relationship within Support Engineering context. Response to technical query within the time frame predefined by Network KPI.

Process technical query using WebTek with Network & Technical Support Manual defined quality and standard

Formulate efficient troubleshoot and repair solution for customer.

Consolidation of technical return of experience (RETEX) by reporting key technical occurrences, recurrences or failure of the product.

Synthesize Customer’s issues and prepare a detailed fleet irritant analysis for the yearly Product Improvement Plan.

Assist AHG and customer to implement corrective actions and product improvements.

Report local incident involving AHG products and report to network via ISII process

Fleet data collection in regards to availability, ASB/EASB and other information required by AHG

Assist customer in ASB/EASB application, compliance and liaising spare with relevant departments.

Weekly reporting of fleet hours and FH/Cycle on selected part numbers.

12 months forecast for dynamic component and selected part numbers workshop returns.

Organize workshops and seminars with customer for technical topic and feedback session as part of customer engagement. Assist customer introduce new equipment, retrofit and subscription to new support services

Assist customer to EIS new helicopters if available

Plan and execute rotation between Kuantan AFB, Labuan AFB and Subang depot every 2 months

Proactively explore and be aware of opportunity for new equipment, retrofit and support services

Complete recurrent training and maintain Part 66 license.

Promote best practice and safety culture to customer

Be aware and be part of AHG export control policy

Requirements:

Open to Malaysian Only

3 year experience as licensed technician for EC225 LP or EC725 LP type endorse by CAAM or Malaysia recognized aviation authority.

3 years as LAE and active working for EC225 LP or EC725 LP type

Rotorcraft experience min. 5 years

Able to communicate effectively in English in both verbal and written form.

Self-driven with team oriented and has a logical approach to problem solving and decision making.

Self-motived with good interpersonal skills, leadership and autonomy.

Team player with a positive approach to working together, able to work successfully as part of the team.

Be able to multi task in a fast paced environment, and able to work under pressure.

Competent in the use of IT tools and Office applications and MS Office and Google Suite

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Interested?

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